Grievance Redressal Policy 

At Trendmuze, operated by Apexglide It Solutions, we aim to provide a seamless, trustworthy, and transparent shopping experience. We are dedicated to resolving customer concerns fairly and efficiently. Our Grievance Redressal Policy ensures that any issues are addressed promptly, professionally, and in compliance with applicable laws. 

What is a Grievance? 
A grievance refers to any complaint, concern, or dissatisfaction related to a product or service purchased from our platform. This may include, but is not limited to: 

• Product defects or quality issues 
  
   
• Incorrect, delayed, or missing deliveries 
  
   
• Payment or billing problems 
  
   
• Challenges with returns, refunds, or exchanges 
  
   
• Dissatisfaction with customer service 
  
   
• Questions regarding our policies 
  
   

How to Raise a Grievance 
To report a grievance, follow these steps: 

Visit Help Centre / Contact Us 
Go to the “Help Centre” or “Contact Us” section on our website or app. 

Select Your Issue 
Choose the category or topic that best represents your concern. 

Submit Your Details 
Provide relevant information, including your order ID, a description of the issue, and any supporting documents or images. 

Once submitted, our support team will review your grievance and respond accordingly. 

Escalation to Grievance Officer 
If your concern is not resolved satisfactorily, you may escalate it to our designated Grievance Officer in accordance with the Information Technology Act, 2000, and other applicable laws. The Grievance Officer oversees the complaint resolution process to ensure fairness and accountability. You can reach the officer at apexglideitsolutions@gmail.com. 

Grievance Handling Process 

• Acknowledgement: Your grievance will be acknowledged via email within 48 hours. 
  
   
• Unique Ticket ID: You will receive a reference ID to follow your complaint. 
  
   
• Resolution Timeline: We strive to resolve grievances promptly, typically within 7 working days or as required by law. 
  
   
• Updates: You will receive regular updates through your registered communication method. 
  
   

Closure of Grievance 
A grievance is considered resolved when: 

• You receive a satisfactory resolution from our support team or Grievance Officer. 
  
   
• You do not respond to our communications within a reasonable time after a resolution is proposed. 
  
   
• A final resolution has been communicated according to our policies and applicable law. 
  
   

Contact Us 
For any questions or to submit a grievance, email us at: apexglideitsolutions@gmail.com. 

Note: 
This policy may be revised periodically. Please refer to our  Terms of Use and  Privacy Policy for the most current version.